Man with Van Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which we provide man with van and removals services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" refers to the removal service provider supplying the man with van or removals service.

1.2 "Customer" refers to the person, firm or organisation booking or using the services of the Company.

1.3 "Services" means any man with van, transportation, removals, loading, unloading, packing, or related services provided by the Company.

1.4 "Service Area" means the locations in which the Company offers its man with van and removal services across the UK, including surrounding areas as agreed at the time of booking.

1.5 "Goods" means all items, property, furniture, belongings, or waste to be moved, transported, handled or otherwise dealt with by the Company.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Booking Process

2.1 Bookings can be made by the Customer through the Company’s accepted booking channels. All bookings are subject to availability and confirmation by the Company.

2.2 At the time of booking, the Customer must provide accurate and complete information, including collection and delivery addresses, property access details, approximate inventory of Goods, preferred dates and times, and any special requirements.

2.3 The Company may request additional information about the Goods, such as size, weight, and nature of items, to assess whether the Services can be safely and lawfully provided.

2.4 Any quotation provided before confirmation of booking is based on the information supplied by the Customer. If that information is inaccurate or incomplete, the Company reserves the right to amend or withdraw the quotation or make additional charges.

2.5 A booking is not confirmed until the Customer has accepted the quotation (where applicable) and the Company has issued a booking confirmation. The Contract comes into force on the date of the booking confirmation.

3. Service Provision and Access

3.1 The Company will use reasonable care and skill in providing the Services within the agreed Service Area. Time of arrival or completion is given as an estimate only and is not guaranteed unless expressly stated in writing.

3.2 The Customer must ensure that the Company has suitable access to the collection and delivery locations, including parking, lifts, stairs, and clear routes to and from the vehicle.

3.3 The Customer is responsible for securing any parking permissions or permits required at collection and delivery addresses, and for paying any associated charges. If the Company incurs parking fines, tolls or similar charges as a result of the Customer’s instructions or omissions, the Customer shall reimburse these in full.

3.4 The Company reserves the right to decline, suspend, or terminate the Services where access is unsafe, illegal, obstructed, or significantly different to that described at the time of booking.

3.5 The Customer must be present or represented at the collection and delivery addresses to direct the placement and handling of Goods, unless otherwise agreed in advance in writing.

4. Customer Responsibilities

4.1 The Customer is responsible for properly packing, securing and labelling Goods unless the Company has agreed to provide packing services.

4.2 The Customer must disconnect and prepare appliances, electronics, and fixtures prior to the arrival of the Company, including defrosting freezers and emptying washing machines, unless otherwise agreed.

4.3 The Customer shall ensure that all Goods to be moved are ready for loading at the agreed time and that no items are left behind unintentionally.

4.4 The Customer must declare in writing, prior to the start of the Services, any Goods that are fragile, valuable, or of special concern, so that suitable handling can be arranged.

4.5 The Customer must not request or permit the Company to transport prohibited or illegal items, including but not limited to hazardous substances, explosives, flammable or toxic materials, firearms, illicit drugs, or stolen goods.

5. Quotations and Pricing

5.1 Quotations are normally based on the information provided by the Customer regarding the volume of Goods, the distance between addresses within the Service Area, access conditions, and any additional services required.

5.2 Quotations may be provided as a fixed price or on an hourly rate basis, as specified in the booking confirmation.

5.3 The Company reserves the right to make additional charges if:

(a) the information given by the Customer was inaccurate or incomplete;

(b) there are delays outside the Company’s control, including waiting time caused by the Customer or by third parties acting on the Customer’s behalf;

(d) parking, access, or routes are significantly more difficult than reasonably anticipated.

5.4 Any additional charges will be calculated in accordance with the Company’s standard rates and will be payable by the Customer.

6. Payments and Invoices

6.1 Unless otherwise agreed in writing, payment is due either in advance or on completion of the Services on the same day.

6.2 The Company may require a deposit at the time of booking to secure the date and time of the move. The amount and terms of any deposit will be specified at the time of booking.

6.3 Payment methods accepted by the Company will be communicated during the booking process. The Customer must ensure that sufficient funds are available for payment.

6.4 If the Customer fails to pay any amount due under the Contract, the Company may:

(a) withhold or suspend the Services;

(b) retain possession of Goods until payment is received in full, to the extent permitted by law;

6.5 All charges are stated exclusive of any applicable taxes unless otherwise indicated. Any applicable taxes shall be payable by the Customer.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving notice to the Company through the approved contact method.

7.2 If the Customer cancels the Services with sufficient notice, as specified by the Company at the time of booking, any deposit paid may be refunded in whole or in part, subject to any administrative fee.

7.3 Where the Customer cancels a booking with short notice, the Company reserves the right to retain all or part of the deposit and/or charge a cancellation fee. Details of the applicable notice periods and charges will be made available to the Customer during booking.

7.4 If the Customer requests significant changes to the booking, such as different dates, times, addresses, or scope of Services, the Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Additional charges may apply.

7.5 The Company may cancel the Contract or any part of the Services by giving notice to the Customer if:

(a) providing the Services would breach law or regulation;

(b) safety or access issues make it impractical to complete the work;

7.6 In the event of cancellation by the Company, any pre-paid amounts for Services not yet provided shall normally be refunded, except where cancellation is due to the Customer’s breach of these Terms and Conditions.

8. Liability for Loss or Damage

8.1 The Company will exercise reasonable care and skill in handling and transporting Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section.

8.2 The Company will not be liable for:

(a) damage to Goods resulting from inadequate packing by the Customer, unless the Company has agreed to pack those Goods;

(b) loss or damage arising from inherent defects, pre-existing damage, or the nature of the Goods;

(d) indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity.

8.3 If the Company is found liable for loss of or damage to Goods, its liability shall, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement of the affected Goods, up to any applicable cap notified to the Customer before the Services commence.

8.4 The Customer must notify the Company in writing of any visible loss or damage to Goods as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. The Customer should provide evidence, including photographs, where possible.

8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

9. Excluded Items and Special Risks

9.1 The Company will not be responsible for the loss of or damage to valuables including, but not limited to, jewellery, cash, important documents, artwork, antiques, or items of special value, unless their nature and value have been expressly declared in writing and accepted by the Company before the Services commence.

9.2 The Customer must not include in the Goods any items that are hazardous, illegal, or prohibited under applicable law. The Company may refuse to handle any such items and, where necessary, may notify the relevant authorities.

9.3 Where the Customer insists on the transport of fragile or high-risk items against the Company’s recommendation, the Company may require the Customer to sign a disclaimer limiting or excluding liability for those items.

10. Waste Regulations and Disposal

10.1 The Company operates in accordance with relevant UK waste and environmental regulations when handling and transporting waste or items for disposal.

10.2 Where the Customer requests the removal of unwanted items, rubbish, or waste, the Company will confirm whether such items can lawfully be carried and disposed of under its existing authorisations.

10.3 The Customer must not request disposal of any hazardous, clinical, or controlled waste. Such waste must be handled by appropriately licensed specialists.

10.4 Any waste disposal charges, recycling centre fees, or additional handling charges will be clearly communicated to the Customer and added to the total cost of the Services.

10.5 The Customer is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of and do not infringe third-party rights.

11. Insurance

11.1 The Company will maintain such insurance cover as is appropriate for a man with van and removals business operating within the UK, in line with legal requirements and industry practice.

11.2 The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions.

11.3 The Customer is encouraged to arrange additional insurance cover for high-value or particularly fragile items where necessary.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible to allow an opportunity for it to be addressed.

12.2 Formal complaints should be submitted in writing, providing full details of the issue, including dates, addresses, and any supporting evidence such as photographs.

12.3 The Company will investigate complaints in a fair and timely manner and will communicate its findings and any proposed resolution to the Customer.

12.4 Nothing in this section affects the Customer’s statutory rights under UK consumer law.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data provided by the Customer for the purpose of providing the Services, handling payments, and managing bookings.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

13.3 The Customer’s details will not be sold to third parties. Information may be shared with third parties only where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events beyond its reasonable control. These may include, but are not limited to, severe weather, road closures, accidents, breakdowns, strikes, or acts of public authorities.

14.2 In such circumstances, the Company will make reasonable efforts to notify the Customer and to resume or rearrange the Services as soon as reasonably practicable.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy provided by law or under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

16.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.

By booking or using the Services of the Company, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.

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